Return & Refund Policy

This Return & Refund Policy applies to all purchases made on
Zupykart (zupykart.com).
By placing an order on our website, you agree to the terms mentioned below.

1. Eligibility for Returns

We accept return requests only under the following conditions:

• Product received is damaged
• Product received is defective
• Wrong product delivered
• Item missing from the package

Return requests must be raised within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or mishandling by the customer
• Items without original packaging, tags, or accessories
• Products showing signs of wear or use
• Items marked as non-returnable on the product page

3. Return Request Process

To initiate a return request, customers must contact our support team with:

• Order ID
• Reason for return
• Clear images or video of the product (if applicable)

Return requests can be raised by contacting us via phone or email provided below.

4. Return Pickup & Inspection

Once the return request is approved, we may arrange a pickup through our courier
partner or ask the customer to self-ship the product, depending on location and availability.

Returned items are subject to inspection. Approval of refund or replacement depends
on successful verification of the issue.

5. Refund Policy

Refunds are initiated only after the returned product passes quality inspection.
Once approved, refunds are processed within 5–7 business days.

Refunds will be credited to the original payment method used during purchase.
In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer
or UPI after customer confirmation.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund. Replacement delivery
timelines depend on product availability and location.

7. Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order is dispatched,
it cannot be cancelled.

8. Shipping Charges on Returns

If the return is due to an error on our part (damaged, defective, or wrong product),
return shipping charges will be borne by Zupykart.

If the return is due to customer preference, shipping charges (if any) may be deducted
from the refund amount.

9. Refund Delays

If you have not received your refund after the specified timeline, please check with
your bank or payment provider. If the issue persists, contact our support team.

10. Contact Information

For return, refund, or cancellation-related queries, contact us at:

📞 Phone:
+91 9905418821

✉️ Email:
Info@zupykart.com

Zupykart reserves the right to modify this Return & Refund Policy at any time without
prior notice. Customers are advised to review this page periodically.